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Refund & Cancellation Policy

Last updated: 19 October 2026

You can try every design for free (with a watermark) before paying, so you know exactly what you are buying. If something goes wrong with your payment or download, we fix it or refund you in full.

1. What you buy

A payment on videoinvites.in unlocks one video invite so it downloads without the “PREVIEW” watermark. It is a digital product, available immediately after payment, and you can keep editing that invite afterwards.

2. When you get a full refund

Money was taken but your invite was not unlocked, and we cannot fix it within 2 business days of you telling us.
You were charged more than once for the same invite (we refund the extra payments).
A technical problem on our side stops you from downloading the unlocked video, and we cannot fix it within 3 business days of you telling us.

3. When we cannot refund

The invite was unlocked and downloaded successfully, and you changed your mind.
Spelling, dates or other details you typed were wrong. You can correct them and download again at no extra cost, because a paid invite stays editable.
You bought the wrong design. Please preview it before paying; it is free.

4. Cancellation

There are no subscriptions or automatic charges, so there is nothing to cancel. If you close the payment window before paying, no money is taken. If money is debited but the payment fails, your bank or Razorpay normally returns it automatically within 5–7 business days; write to us if it does not arrive.

5. How to ask for a refund

Email support@videoinvites.in within 7 days of payment with:

the email or phone number you signed in with,
the design name and payment date, and the Razorpay payment ID if you have it,
a short description or screenshot of the problem.

We reply within 2 business days.

6. How refunds are paid

Approved refunds go back to the original payment method (UPI, card, net banking or wallet) through Razorpay. They usually reach you within 5–7 business days of approval, depending on your bank. When a refund is made, the invite is locked again and downloads with the watermark.

7. Contact

See our Contact page or write to support@videoinvites.in.